Communication Services

Ricoh Communication Services help you unlock people’s full potential by enabling them to contemplate, concentrate, collaborate and communicate effectively.

Connecting Your Teams

Empower your people to work together, anywhere

Connect and Collaborate

You can unlock people’s full potential by enabling them to collaborate and communicate effectively. Click 'Read on'.

Connect and Collaborate

Ricoh Communication Services help you unlock people’s full potential by enabling them to contemplate, concentrate, collaborate and communicate effectively. Focusing on your organisation’s people first, Ricoh design and supply solutions that are aligned to the specific needs of the organisation. Through workstyle innovation, we can help make your organisation more profitable, productive, sustainable and secure.

Benefits

Ricoh empowers people, places and assets by enabling them to work more efficiently and flexibly, regardless of distance and complexity.

Greater efficiency
Increased productivity
Reduced costs
Faster and better decision making

Improved
customer service
Remote working
Greater collaboration
Simplified management and support

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Why Ricoh?

Ricoh provides a single source for supplying and supporting a wide range of cost-effective visual communication solutions from market-leading companies as well as Ricoh’s own unique, proven portfolio.

For End Users

Solutions for remote, mobile and flexible workers
Audio and video conferencing
Walk-in and Work furniture with integrated AV and video conferencing connectivity
Asset booking systems for meeting rooms, desks, parking
Unified communications and telephony
Cloud Voice, desk phones, soft phones, headsets
Software licencing, Microsoft 365

For Meeting Rooms

Interactive Whiteboards
Projectors
Audio and video conferencing
Meeting and Collaboration space furniture with integrated AV and video conferencing connectivity
Supplementary AV equipment - cameras, speakers, video end points, microphones, screens and more
Wireless presentation solutions
Meeting room booking solutions
AV design, pre-sales, cabling, installation, training

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For the Workplace

Digital signage, IPTV, video streaming, broadcasting
Wayfinding
Hospitality and visitor management
LED and Video Walls
Mobile video collaboration
Data analytics

Provided as a Managed Services

Up to date meeting room and collaboration
technology without the inconvenience
Survey, supply, delivery, fitting and training
Easy to budget for no capital expenditure
and the ability to pay quarterly
On-site FTE, service desk, remote monitoring, FM, technical helpdesk, meeting room ambassadors

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Walk-in and Work

Meeting room and collaboration space furniture with integrated AV and video conferencing connectivity improves your staff's productivity. Click 'Read on'.

Meetings that make a difference

Productive meetings start with people being able to walk-in, connect and work. No time wasted looking for cables, failing to connect and trying to turn the screen on. Our solution is to integrate the AV, the connectivity and the furniture into one application of technology.

Fully integrated and complete meeting tables with audio-visual systems for presentations and collaboration. Ideal for spaces designed from 3 to 13 people:

Simple to configure, purchase, deliver and assemble
Semi-automatic operation
Choice of 4K display sizes
Room filling audio
Wired & wireless (BYOD) inputs
Works with most Video Conferencing platforms
No stress, no compromise
Walk-in and work

Video Conferencing Solution

Face to face meetings where you can look people in the eye, read body language and assess engagement are so much more effective than a simple phone call.

Yet it’s not always possible or practical to have everyone in the same room. Achieve that face to face experience yet save time and reduce travel expenses via video conferencing

Our solution is a full AV presentation system for sharing content and are compatible with the majority of market leading video conference platforms

Fully integrated with screen, speaker, camera and microphones.
Semi-automatic operation
Works with most Video Conferencing platforms

Smart & Safe Workplace

Managing and booking space around the office is a high priority. Optimising the space and resources within is key for business continuity, gives employees reassurance and protects both people and operations.

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Managing your space efficiently has always been key to creating the optimal office.

Cut down on waste
Improves communication and engagement
Reduce costs
Maximise capacity
Addresses the challenge of frequent moves and changes
Keeps employees protected

Employers now have a responsibility to show they are keeping employees as safe as possible and maintain adequate space between active workstations.

Allocate desks to individuals, close down desks not to be used, allow staff to book a desk for the day

Working with Ricoh you can transition to the new demands on office space, communal areas, manage desk allocations, desk booking, measure and manage occupancy along within-depth reporting, sensor integration and internal communication.

A solution to optimise the entire workplace
Consultancy and design from Ricoh workplace experts
Hardware & software included
Desktop, screen and mobile applications
Integrates with existing processes and applications
Flexible managed services
Design, integration, installation and support
Full analytics and reporting
Greatly improved user experience

Floorplan design, moves & changes, adjust capacity, multiple booking scenarios, not just for desks – apply to other spaces and resources

Measure, Manage & Inform

Occupancy and usage insights.

Traceability insights.

Set policy, communicate and automate

Work with Ricoh:

Manage your space your way.
Integrate with existing applications
Quickly adapt as situations change.
Set your own policies.
Communicate to all.
Report to management.
Show a return on your investments.

Good communication must be received, not just sent

Deliver key messages in the manner people want to receive them

Message Received

The art of good communication is not just in the sending, but in ensuring messages are received, absorbed and understood. In today’s busy world of work people don’t have time to read every email or take note of every bulletin, newsletter or notice. What people have become accomplished at is catching video content and information delivered via the TV screen.

A digital signage solution can deliver all sorts of corporate, team, safety and even social messages in a consistent and targeted manner, repeated or updated as often as required.

Watch Ricoh Digital Signage Solution

Our solution can be tailored and scaled to meet your precise needs. From small offices right up to huge sports stadiums or conference centres you can keep staff, visitors and customers informed with up to the minute information that they will engage with, remember and react to.

Centrally deliver messages to multiple devices: TV screens, videowalls, desktop PCs, laptops and mobile devices.

Schedule content to be delivered and repeated anywhere, anytime

Very simple to use via drag and drop content management solution

Target keys messages to certain areas or share everything to everyone

Integrate your own live business data and KPIs, combine with HR updates, corporate messages, customer updates, safety information, the news, the weather, travel information.

Brand your messages with corporate colours, logos and fonts

Deploy and mange centrally over multiple locations, even globally

Workflow and authentication management so only the right content is shared

Selection of clients successful deploy this solution:

Update communications, improve retention of information, scale to suit your needs, increase engagement with staff, visitors and customers.

Unified Communications

Transform the way your staff communicate by integrating voice, video, data, and mobility products and applications. Click 'Read on' to see how it enables more effective communication

Unified Communications

The way business works has become more complex: multiple offices, different teams, irregular hours, separate time zones, mobile employees, hot-desking, open-plan offices and more besides.

Staff are just as likely to be field-based, working from home or catching up from a coffee shop as they are in to be at a desk in an office. These challenges are not unusual among organisations. They have become an everyday necessity but so is the need to put people first in a simple, secure, connected, communication solution.

Our solution is to put people before technology.

Ricoh’s scalable solution can unify your voice, video, data and mobile communications. We can satisfy customer demand via contact centre, call recording and Interactive Voice Response solutions.

Within Cloud Voice via Cisco our UC will simplify teamwork by bringing people together quickly and easily via Webex Teams, Meetings, Events or through a Webex Board.

Business Resilience

Agile Working for your employees

Various threats to productivity appear on a daily basis.

They may be the type that make the headlines. They may be the type that are more personal
to your employees like childcare challenges, hospital appointments, having the car serviced or
family emergency. Either way, Ricoh have a host of solutions that will enable your employees
to remain connected and communicating effectively when away from the office.

In the modern working environment, there is much more to remote working
than a mobile phone and a laptop computer.

Numerous issues need to be addressed:

Video conferencing
Telephony
VPN
Security
Document collaboration
Approval processes
Workflow or document processes
Access to LOB apps

Failure to address these properly could create additional threats to the business within weeks.

Working with Ricoh, we can provide a consultative approach followed by a structured, tailored proposition to address your specific business needs. This could even include a Ricoh Digital Assessment on Agile
& Remote Working.

Intelligent Remote Working

We help businesses of all sizes to deliver business as usual by enabling intelligent remote working for their employees. Our end-to-end remote solutions are user-friendly, secure and scale to meet your needs.

Productivity, employee engagement and company outputs frequently improve as a result of good remote working practices.

No matter your requirements, we can quickly and securely have your teams working remotely and more effectively. We’ll help you automate business processes and aid your digital transformation efforts with remote infrastructure and cloud solutions.

Case Studies

You can click 'Read on' to see how we've helped other customers with these solutions

Case Study: BNP Paribas

BNP Paribas Leasing Solutions drives up efficiency and collaboration with Ricoh communication services.

The challenge: To help develop a strategy that would replace the existing structure of basic meeting rooms
and traditional meeting practices with greater workplace efficiencies through the introduction of fully integrated collaboration and information-sharing technology.

The result: Greater productivity and efficiency with
a significant increase in the use of meeting room facilities and an improved user experience whilst being able to support BNP’s environmental and corporate responsibilities.

Case Study: Fraikin

A new office for Fraikin leads to new ways of working.

The challenge: An office relocation project developed
into an overall assessment of how the company and employees work and how their environment could
help them become more efficient and productive.

The result: Space and resources allocated in the right proportions to allow staff to concentrate, contemplate, collaborate and communicate in line with their role and management responsibilities. Greater collaboration and communication improves team-work, access to information and consequently faster and better decision-making.

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Case Study: Tradetech Alpha

Tradetech Alpha needed security, compliance, connectivity and simplicity in one solution.

The challenge: To unify both the communication and collaboration across three group companies to form
one organisation, Tradetech Alpha. The nature of
the business required a secure solution with financial regulator compliant call recording at the same time
as having staff connected on a simple to use solution
that worked for everyone.

The result: Improved efficiency from a hosted telephony solution covering UK and US.
Easier and more effective meetings following new
IT infrastructure plus Boardroom and 5 meeting rooms redesigned with IWB’s, video conferencing, Logitech Meet-Up and room booking solution.

Why people are key to digital workplace transformation

Click 'Read on' to access our report, The Conscious Workplace

The Conscious Workplace

Making sense of the new world of work

Ricoh has researched how our evolving world of work has forced businesses to address digital transformation, look at reengineering workplaces both virtually and physically, develop new processes to support this and how all this combined has influenced and resulted in new workplace behaviours.

We surveyed 304 managers and 1001 employees of businesses that once functioned through the use of a traditional office. Our respondents included a blend of people working from home or a remote location, people working from the office and people who are doing a mix of both.

Our goal was simple:
to understand how changing cultural, physical and technological environments have impacted the way people work and the wider impact that this is having.