CUSTOMER SUCCESS

Hear from some of our customers on how we’ve partnered with them to empower their people and drive business transformation

The CBI has moved into fabulous new, highly professional, highly modern offices which have given us the opportunity to liberate the capabilities of the CBI to produce a new way of working, of operating and of using technology. But only if we have the partners to help us with that re-visioning. We’re good at lobbying; we’re not good at what Ricoh is good at. Ricoh, working with the CBI, has done something remarkable here.

John Cridland,
Director-General, CBI

The move to the new office was a physical change, but significantly it was a change in working practice and business structure. The impact of Ricoh’s expertise and experience was enabling us to make that jump painless and smooth. It meant we could move from the old, small-office, limited-communication environment to an open-plan office that is far more conducive to collaborative working. We didn’t feel it was being done to us, nor were we left on our own because throughout the journey Ricoh was there to provide help and guidance.

Duncan Brown,
Finance Director, Agrovista UK Limited

The Ricoh WPS has given IEMA a clear sense of the possible. What really impressed me about Ricoh was showing it was possible, in an affordable way, to transform an office environment physically, functionally and culturally. Ricoh demonstrated it could be done in bite-size chunks; and enabled us to realise how we could make simple internal changes that would make a big impact. That is quite a powerful thing.

Neil Fray,
Finance & Performance Director, IEMA

Dacorum Borough Council is taking a more digital approach both for internal operations and externally with a shift in our channels to the community. The modern, purpose-built headquarters is ideal for more digital working. The Ricoh Workplace Services solution is a key part of that digital transformation and we’re already seeing significant productivity and efficiency benefits. But it’s also a platform for delivering more digitisation to benefit the community we serve.

Andrew Linden,
Team leader, Commissioning,
Procurements and Compliance, Dacorum Borough Council

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Fraikin set out to become a modern, more efficient, and digitally savvy organisation. With Ricoh Workplace Services, we’ve delivered one of the most important, positive, and impactful transformations the business has experienced in the last 10 years. Reaction from visitors has been phenomenal. When one of our biggest customers commented about the new office ‘Fraikin has become a 21st Century business overnight’ it captured exactly what we aimed to achieve.

Henry Horsfall,
HR Director, Fraikin

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