Customer success

Read or watch some of our case studies

Customer success storiesWe’ve helped a range of companies reach their goals by utilising our vast array of technology and services. The following case studies show what we’ve done for them – and what we can do for you.

Here are just a selection of our customer case studies. To read more, please visit ricoh.ie
Managed Document Services

One of the key business services at Nationwide, the world’s largest building society, is managing print for around 700 high street branches and multiple administration centres. Through a partnership with Ricoh, Nationwide has transformed its enterprise-wide print service, reducing costs by £56,000 in three months, halving the print fleet and improving operations for staff.

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“The transformation in print services that Ricoh has helped Nationwide achieve is fundamental to the business. We need an efficient, reliable way to print information in our administration centres. But even more importantly, if there isn’t a first-class print service in a high street branch and we can’t print out offer documents, then that can impact our ability to deliver a high quality service to our customers.”

Paul Martin, Senior operational supplier manager, Nationwide

Business Process Services

Westminster City Council, responsible for one of London’s most iconic areas, is leading a dramatic change to the way it delivers services to the community. Part of the change is due to a new Framework agreement through which Ricoh is providing a range of digital transformation services. The partnership between the council and Ricoh has already seen more efficient, smarter operations, a more agile workforce and a significant contribution to achieving the council’s aim of £100m in cost savings.

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“Westminster has got some tough financial challenges especially making savings in excess of a £100 million. Our digital transformation and Ricoh’s support is helping us meet those targets. But it’s also about the council becoming more efficient and effective in how it delivers services. Ricoh is helping us achieve significant cost savings and efficiency improvements in our parking and planning departments. Technologies, like Ricoh’s pull print, means a more agile workforce that can work from anywhere whether from floor to floor or building to building.”

Anthony Oliver, Chief Procurement Officer, Westminster City Council

IT Services

Vodafone’s reputation as a global communications provider relies on the quality and availability of its network. Vodafone needed an IT services supplier that had the expertise, experience and capability to support the network. With Ricoh IT Services, Vodafone has a partner who is helping to enhance brand image and deliver a trusted and value-driven service. The success of the partnership has led to Ricoh winning additional IT service and document management contracts for Vodafone across EMEA.

“There are three benefits working with Ricoh -customer service, cost effectiveness and simplification. Customer service is the main thing because our customers expect fantastic service - 100 percent availability, phone calls and texts working all the time and mobile connectivity. Ricoh’s IT and security services help us deliver an outstanding customer experience.”

Adrian Smith, Regional Head of Operations, Vodafone

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Workplace Services

Fraikin - one of Europe’s largest commercial vehicle leasing providers – had a vision to throw off its legacy image and become a smart, modern, digitally-driven industry leader. Through a partnership with Ricoh Workplace Services, Fraikin has realised that goal and delivered one of its most important transformation projects in ten years. It prompted one major customer to say Fraikin had become a 21st century business overnight.

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“The Ricoh WPS has given IEMA a clear sense of the possible. What really impressed me about
Ricoh was showing it was possible, in an affordable way, to transform an office environment physically, functionally and culturally. Ricoh demonstrated it could be done in bite-size chunks; and enabled us to realise how we could make simple internal changes that would make a big impact. That is quite a powerful thing.”

Neil Fray, Finance & Performance Director, IEMA

Read full case study via ricoh.ieCommunication Services

BNP Paribas Leasing Solutions is helping companies of all sizes to expand their business by offering innovative finance and leasing solutions for their professional equipment. They realised ther was a need to upgrade their existing meeting rooms with state of the art technology enabling employees to collaborate on a new level. Ricoh provided integrated collaboration and information-sharing solution including Ricoh Interactive Whiteboards and digital signage.

“The Ricoh communication solution is a really important thing to do. At BNP Paribas Leasing Solutions we’ve got a lot of values about trying to be more efficient and productive, and I think this solution fell right into that. It’s helped to make working simpler for people and it’s much more efficient because it’s quick, easy to use, and it just works.”

Phil Down, IT Services Delivery Manager, BNP Paribas Leasing Solutions

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Commercial & Industrial Printing

Impress has three Ricoh Pro™ C9100 production printers. The company selected the technology because it offers class-leading quality and performance. Integrated within an automated workflow, the Ricoh devices produce large volumes of high quality personalised print collateral, with minimal supervision.

When Pensord, one of the UK’s leading trade magazine printers, recognised a change in demand for traditional litho print services, it took a strategic decision to diversify its business and set up a digital print unit. Pensord Digital, which has been developed around Ricoh/Heidelberg Linoprint digital print technology, has been a huge success. Not only has it opened up new markets and new revenue opportunities, it has enhanced and added value to Pensord’s traditional litho operation.

“Being able to build a digital print capability based on Ricoh/Heidelberg Linoprint digital print technology has been strategically important to Ponsford. It has opened up new areas of business for us, but it also enables us to deliver a more complete package to existing customers. It means we have a better-tie in with customers, it reduces the need to outsource work and it helps to cement our customer relationships.”

Karl Gater, Operations Director, Pensord

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