Currently, your customers may need to drop off their files or send them through in an email, with a lot of back and forth communication required to gather the necessary information for the order. Not only is this highly inefficient and time-consuming, but it prevents you from taking on more orders which in turn, affects your profitability. Then, the challenge inside the print shop becomes on-boarding those jobs to get them into production.
You understand the value of web-to-print. Your web-to-print portal is your 24/7 communication vehicle to your customer; the primary way to become “the print shop that never closes”. Customers can submit orders any time, night or day, from anywhere as well as check on its status.
Fortunately, the customer has already done the “heavy lifting”; they have entered all the job details into the portal; description of the job (printing and finishing), quantity, substrate, special notes, submitted the file to print, and the shipping information.
If you go one step further and integrate your web-to-print platform into your Print MIS, this will eliminate the need to re-key all of this order information and, as a result, eliminate the risk of human error, saving time, speeding up getting jobs into production and, therefore, reducing overall turnaround time. Your team members will also be able to create consistent quotes, regardless of their skill level.