Pamplona Case Study

Pamplona Capital
Management

Case Study • Financial Services

International investment firm uses Ricoh digital service
partnership to underpin global business operations.

International investment firm uses Ricoh digital service partnership to underpin global business operations.Contents

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Pamplona Capital Management
Case Study

Pamplona Capital Management

When Pamplona Capital Management looked to re-imagine their business operations the global investment firm, turned to Ricoh for help.

They needed support transforming their IT Infrastructure to underpin the future of their business and were struggling to manage multiple suppliers and the complexity of the possible options.

As a result, Pamplona decided to undertake an internal revamp of their design with the assistance of Ricoh IT Services for both their on premise and cloud environments. Consolidating multiple suppliers based on a trusted partnership that enabled them to simplify their supply chain and work strategically to lower costs, increase agility and improve resiliency.

Case Study | Pamplona Capital Management

Executive Summary

Name	Pamplona Capital Management
Location	London, UK
Activity	Financial services

Challenges

Financial climate demanding business agility
Limited IT resources struggling with multiple contracts
Protect global business critical operations and continuity
Restructure the business operations

Solution

Ricoh Digital Services – IT infrastructure
IT design, implementation, and support: compute, storage, local area networking, cybersecurity, co-location and WAN connectivity
Integration of HPE Aruba networking, Juniper security, Dell compute & storage, Veeam backup and Microsoft licensing / cloud services / M365
Data centre move from on premise to a managed Tier 3 colocation facility
Secure logistics and project management for DC move
Provision of 10GB resilient networking
SIP trunking services

Benefits

Delivers a scalable / agile / secure design for global IT decoupled from the company’s real estate
Delivers IT cost reduction
Reduces 15 suppliers to one main trusted partner
Consolidates multiple contracts and license agreements with one provider
Enables access to enterprise-level discounts
Establishes a trust-based relationship for strategic advice
Ricoh partnership delivers best in class IT infrastructure services
Delivered ahead of schedule, in budget and to specification

Case Study | Pamplona Capital Management

Challenges

Pamplona Capital Management is a specialist investment management firm, headquartered in London, that provides an alternative investment platform across private equity and technology, media, and telecom sector investments.

The firm operates globally from its offices in London, New York, Boston and Malta. An effective IT infrastructure is critical to business operations at Pamplona so that it can communicate with clients around the world, share information and keep on top of instant changes in financial markets.

Over time the number of providers had grown and become fragmented. Thomas Coleman, Chief Technology Officer at Pamplona, was managing multiple suppliers, having to find and research products to solve problems and struggling to get consolidated advice on how to support the organisation’s business strategy with IT services that were agile and protected their organisation in the increasingly dynamic business environment.

Case Study | Pamplona Capital Management

Pamplona has diverse IT resources across the company’s multiple global locations adding to the organisations fragmented approach. The issue came to a head when Pamplona was dealing with a competitor’s contract issue that was complicated and not meeting their organisational needs. Ricoh stepped in and replaced the existing contract with a global

solution across all Pamplona offices worldwide that delivered a better consolidated service and reduced costs. It was the unusual level of service and care shown by Ricoh that led Thomas Coleman to consider Ricoh’s portfolio of digital services and solutions.

“The Ricoh salesperson was in our office regularly to learn about us and our business challenges. He was genuinely interested in us and our needs. Since then, he and Ricoh have been at Pamplona’s side supporting digital transformation and providing trusted advice,” said Coleman.

Case Study | Pamplona Capital Management

Solution

Ricoh provided IT consultancy services focused on understanding Pamplona’s business and translating their organisational objectives into an aligned plan for IT Infrastructure managing priorities for transformation over time.

The partnership with Pamplona began with Ricoh providing free-of-charge consultancy services to help the company find the “best value” solutions to meet its business challenges. Ricoh delivered a refresh of Pamplona’s computing, networking, backup and security platforms at its global offices. This included deploying technologies from our strategic international partners HPE, Juniper, Dell and Veeam. At this point the on-premises datacentres hosted most of Pamplona’s IT

systems including standard office applications, security tools and specialist financial applications like Investran for fund and portfolio management.

New equipment like desktops and laptops are purchased via the Ricoh eShop, a time and cost saving one-stop online portal for Ricoh and non-Ricoh office products. Under the Microsoft Cloud Solution Provider Program (CSP), Ricoh now provides Pamplona with Microsoft Licencing.

The key value-add with the Ricoh team is they understand our business, our processes and how we operate. This enables them to manage projects from start to finish, providing excellent, relevant consultancy along the way. I am sure that we could not get the same level of service and support from an organisation less familiar with us.

Thomas Coleman,
Chief Technology Officer, Pamplona Capital Management

Case Study | Pamplona Capital Management

As part of the solution, Ricoh consolidated Pamplona’s IT suppliers and contracts, so Coleman has one main IT partner. Ricoh then worked with Pamplona to assess, optimise, transform, and repurpose their IT as part of our sustainable lifecycle approach ensuring that it was fit to meet the dynamic needs of the business for the coming

years. “I have found Ricoh to be incredibly adept in meeting our needs and integrating different components,” said Coleman.

When the business decided to restructure, Pamplona worked with Ricoh to design a new global standard for the managed hosting of its data centre solutions, including a 10Gb resilient

Case Study | Pamplona Capital Management

wide area network, enabling Pamplona to separate the data centre from their office space and to simultaneously increase their agility, capacity, resiliency and security. In order to justify the benefits of this move Ricoh created a business case for multiple solutions including a return-on-investment comparison which was presented to the Pamplona board by Thomas Coleman.

Thomas Coleman paid tribute to the Ricoh team that delivered the project 6 weeks ahead of schedule, on budget and to specification calling the project a “massive success” and citing “What felt like a military operation due to the precision of the move” and “In a nutshell start-to-finish Ricoh has been fantastic”

Future projects include a new global business continuity solution, Windows Server / SQL / 11 global upgrades, co-location and connectivity for global sites, process automation / Docuware, video conferencing, IPT, Wi-Fi, Infrastructure hardware refreshes, DFS replication and Azure AD.

Benefits

Ricoh helps Pamplona with their planning and budgeting requirements for IT transformation.

Ricoh provides ongoing consultation around their roadmap recommending strategic changes, designing solutions, and developing long-term plans to meet strategic objectives. The partnership with Ricoh helps Pamplona develop and deploy the best solutions for the business delivering agility and resilience to protect business continuity.

“The key value-add with the Ricoh team is they understand our business, our processes and how we operate. This enables them to manage projects from start to finish, providing excellent, relevant consultancy along the way. I am sure that we could not get the same level of service and support from an organisation less familiar with us,” said Coleman.

Case Study | Pamplona Capital Management

Ricoh has worked with Pamplona to consolidate up to 15 different suppliers all now managed by Ricoh as the preferred partner. Today, Coleman only deals with Ricoh plus a couple of specialist suppliers for the company’s IT products and services. This has lifted a significant amount of work and risk away from Coleman and his team.

“Having Ricoh as our main and trusted partner means we have a single pane of glass for sourcing, procuring, and managing technology infrastructure. But it also means we can leverage the relationships Ricoh has with global IT vendors to get better value, discounts and buying power that we could not get on our own,” said Coleman.

Case Study | Pamplona Capital Management

The partnership enables Pamplona to plug into Ricoh’s IT experience and expertise working with other customers, providing Pamplona with best practice and information on new products and technology. This gives Pamplona access to knowledge, skills, and specialist Ricoh teams that the company could not obtain itself.

“I have called Ricoh in at short notice and the response is both relevant and swift. If an issue arises or I get an email from the US and need something urgently, Ricoh have been on it straight away resolving it as soon as possible”, said Coleman.

Ricoh Solutions/Products

Ricoh IT Services

Strategic consultancy
Roadmap development and implementation advice
IT Infrastructure and datacentre design, implementation, and support
Future cost planning / return on investment

HPE Aruba networking

Juniper security

Dell computing and storage hardware

Veeam backup solution

Microsoft Licencing / Office 365 (CSP)

Tier 3 data centre

10GB diverse Colt & BT networking including SIP

Secure logistics and project management for Data Centre move

Case Study | Pamplona Capital Management

Having Ricoh as our main and trusted partner means we have a single pane of glass for sourcing, procuring and managing technology infrastructure. But it also means we can leverage the relationships Ricoh has with global IT companies to get better value, discounts and buying power that we could not get on our own.

Thomas Coleman,
Chief Technology Officer, Pamplona Capital Management

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