No matter how big your business is, being able to receive quick, kind and efficient support on a local level is vital to getting the most out of your office print.
Good customer service is at the core of every successful brand in any industry.
That’s why the most successful companies adopt a people-first approach to business. Putting their customers and clients at the forefront of each decision they make, and at the heart of every product and service.
That way they can keep their finger on the pulse to any problems and provide quick and easy solutions. And they can tailor their offering to suit the needs of an individual organisation.
It all comes down to the partner you pick.
Top Tip: Look out for a provider with local accreditation around support - such as a Customer Service Excellence certification.
So how do you decide which is the right one for you? And what sort of support is out there?
Most leading suppliers will offer the standard array of call centres, technician call-outs and online information. Some will take a more proactive approach and deliver excellent customer service on a local level, no matter how big your network is.
Keep an eye out for partners with third-party accreditations based on their customer service, who have both local telephone and online support to respond immediately to enquiries, and who ensure their technicians are trained to the highest standard.
