Solutions to suit your organisation

What IT Service Desk
solutions are available?

If you’ve identified a need to improve IT Service Desk support in your organisation, we can help you.

Below is a cross-section of some of the IT Service Desk solutions we can provide:

Enhanced management of 1st and 2nd line support with ticket log automation & self-service portals.

Optimised use of Microsoft Office 365 with access to on demand skilled support and expertise.

Streamlined migration from legacy systems with End User Compute and other device management.

Applied ITIL best practices such as Incident, Access and SLA Management plus much more.

Proactively address incidents with end to end Resolver Group Management of third parties.

Securely manage access to IT systems and information for your Joiners, Movers & Leavers (JML).

Ensure solid operational readiness with automated management of critical infrastructure such as AV.

Our service brings

Flexible support options for standard business hours and continuous access to the IT Service Desk with tickets logged and prioritised 24/7.
Best-in-class tools and processes
Comprehensive response, analysis and reporting based on Operational, Experience and Service Level Agreements, OLAs, XLAs & SLAs.
Single Point of Contact (SPOC) for enhanced management and effective communication with IT users, partners and vendors

Scalability and adaptability to match your organisation’s changing needs
Skilled IT specialists & technical resources to overcome difficulties in hiring & retaining staff
Procedures include best-practice with High Level Design workshop and preparation of a Service Support Matrix
Proactively fixing the causes of incidents, not just managing the incidents

Which managed
service is right for
your IT Service Desk?

Now more than ever IT Service Desk teams are operating in dynamic, complex environments with many demands on their time, and quickly changing priorities.

Often there are requirements from the business to adapt with the flexibility to scale up and down, all against a backdrop of rapidly evolving technology and limited resources.

We understand the challenges your organisation may have and how these can be very unique depending on your business needs, that’s why we provide a variety of options when it comes to setting up your managed service for IT Service Desk.

Here’s a summary of those options, if you’d like to have a chat
and find out more, simply reach out to our experts

ON-SITE

our IT Service Desk team managed on your own premises

OFF-SITE

Our IT Service Desk team managed on our premises

RING-FENCED

Our IT Service Desk team with selected analysts aligned specifically to you

DEDICATED

Our IT Service Desk team with selected analysts 100% dedicated to you

MULTILINGUAL

Our IT Service Desk team with specific multilingual capabilities