The IT Service Desk Challenge

The IT Service
Desk challenge

It can take an IT professional
an average of 23 minutes to refocus after an interruption, and these disruptions consume a total of nearly 4 hours a day.

SOURCE: The cost of downtime, 2021, Gartner

Reducing downtime, issues and escalations your organisation faces daily can provide a massive overall boost to business-wide productivity and motivation.

By achieving this you will free your staff from ‘putting out fires’ and allow them to focus on core business objectives and goals.

Additionally, the right partner can work with you to proactively identify, address, and manage the root cause of issues, even before the need for an IT ticket.

This enhances the reputation and reliability of your IT team. It also streamlines the process and avoids interruptions.

IT Service Desk teams face a range of challenges in supporting end-users and maintaining the stability of an organisation's technology infrastructure.

Do these IT Service Desk
challenges sound familiar?

Managing high volumes of ad hoc support tickets
Providing extended hours or out of hours support
Protecting your data from increasing cyber threats
Finding & retaining skilled IT staff
Meeting regulatory standards & remaining compliant
Adapting to changing business needs
Overcoming unplanned outages & downtime
Reducing cost & complexity of managing your own team

> Here are some solutions to help you