Evaluate the implementation process

We understand that you are in the selection process and do not advise you to develop an implementation plan yet; however, implementation times and complexity vary significantly between vendors.

So, we recommend taking some time to understand what will be involved regarding implementation before you buy.

TRANSPARENCY

No sales rep wants to stress the time and effort required to implement their product, but you cannot implement Print MIS systems with a quick installation program. This type of software ties into almost every aspect of your business, which will take time to understand, document, and code. Also, as previously mentioned, integration with third-party packages will require additional time and effort.

WORKFLOW ASSISTANCE

You have an opportunity to alter some of your existing procedures and become more efficient. Make sure the vendor you choose is willing and able to help you understand your current processes, identify areas of improvement based upon their experience, and adapt your methods to improve your efficiency – not just to make their software work.

IMPLEMENTATION TOOLS

Be sure to ask vendors what specific tools they will be using for the project to ensure it runs as smoothly as possible. Check for software tools such as import utilities, quick start database, online videos and training guides for your team members post-implementation.

IMPLEMENTATION PROJECT PLAN

Ask to see a preliminary implementation project plan before you make your decision. Have them prepare this plan using your company’s size, specific needs, and features rather than merely supplying a generic model. It will be a rough estimate before a full, post-sale analysis your particular details, but it should provide a reasonable approximation of implementation tasks and times. Look carefully at the following areas:

The time between acquisition and launch
The activities and their timeframes to make it happen
End-user rollout activities and times
Phased feature implementation schedule
Expectations of your staff

Here is an example, benchmark timeline to use as a reference:

ON YOUR SIDE

Have conversations with current customers of each vendor to discuss their implementation experience.

How long did it take to launch?
How long until everything ran smoothly?
What went well?
Where did they struggle?
What do they wish they had done differently during install?
What do they wish they had asked before signing?

Identify and engage the Implementation Project Manager and any other key people on your staff before the purchase.

Do they have time to dedicate to this project for the next 6-9 months?
How will this impact their other work?
Does the implementation plan make sense to them?

Be willing to tailor the software and your processes to fit your business needs – not just to make the system work.