List your key objectives and desired results

Now that you understand your existing processes and options get specific with your key objectives and how you will measure your success.

Take a good look at your business and create a prioritised list of areas you want to improve. Here are some ideas to get you started:

CAPACITY

Do you struggle to handle your existing volumes or to achieve delivery targets? Do CSRs scramble to answer customer questions about jobs? Do you have disconnected “islands of automation” in your workflow which aren’t delivering the results you expected when you automated? Look for these types of concerns and think of how a Print MIS system could help streamline and automate your workflow from order reception all the way through shipping and billing.

PROFITABILITY

Do you understand job and customer profitability? Do you get invoices out quickly to minimise payment lag and improve cash flow? How much waste do you have from errors and rework due to miscommunications or data-entry mistakes? Do your analysis reports provide you the detail needed to hone your business? How long does it take to reconcile bills, generate management reports, and close every month? Consider how getting better information while streamlining these functions could increase your profitability.

GROWTH

If you landed a major account with large numbers of orders, could you handle it? Does your headcount increase at the same rate as your growth? Are you more profitable at higher job volumes or do your costs increase too rapidly? Does handling an increasing number of smaller jobs impact your profitability? Will you be able to maintain your existing level of service to your customers as your volumes increase?

THINK ABOUT THESE

Eliminate “islands of automation”
Grow volume faster than headcount
Increase Sales per employee
Reduce turnaround time
Reduce data entry
Reduce waste, errors, and rework
Reduce missed deadlines

Make CSRs more productive
Quickly find in-process jobs
Improve estimating consistency
Get invoices out faster
Get faster / better business reports
Understand profitability and causals