How to beat the odds for successful Digital Business Transformation.
Your guide to help you create a successful Digital Business Transformation Strategy for your organisation.
How to beat the odds
for successful Digital Business Transformation.
Successful Digital Business Transformation.
We’re working in a world that’s always evolving.
As technology and software constantly advance, so are organisations. The brands and businesses who consistently lead in their industry verticles are the ones who continually improve their digital environments.
But doing this effectively can be difficult. In fact, research shows that a little as 5% of companies* involved in digital business transformation efforts achieve or exceed expectations.
Done well, transformation can have an immensely positive – and profitable – effect on your whole organisation.
In this document, we explore the Digital Business Transformation strategy an organisation must employ to help make sure they are in the 5%.
(*CEOWORLD Magazine - 'Most Digital Transformations Fail, Here’s How to Change That' March 30, 2019)
How will Digital Business Transformation
How will Digital Business Transformation benefit me?
Successful Digital Business Transformation won’t just provide excellent solutions to specific problems. It will have a positive effect across your entire organisation, including:
A better experience for your employees
A more dynamic and considered workspace
Improved processes for greater efficiency
Enhanced systems and technology for a competitive advantage
But to achieve this, the entire process needs to be considered as a journey – and one that everyone will take.
What challenges will I face?
The arena of digital transformation is vast. It can be hard to know where to begin, where to focus and how to make Digital Business Transformation a success – especially if those undertaking the project are new or unsuited to the challenge.
While improving your digital environment might logically sit within your IT team, this is often a common mistake. An IT team working in isolation from the rest of the business might take shortcuts or workarounds which do not consider the needs of other business areas and ultimately lead to longer-term issues.
Digital Business Transformation is a company-wide process. There are implications for your staff, processes and services too. It affects every facet of how your business runs – from your people to its operations.
There are also potential security concerns if these aspects are not given serious and consistent thought. Security should not be considered as an action in itself, but something built up at every stage – as new technology is added, the software is used and processes are defined.
Where do I begin?
Recent research shows that the best transformations – those with the highest odds for breaking into that 5% – are holistic. They encompass the entire organisation and all its resources.
Entrusting your Digital Business Transformation strategy solely to your IT team encourages an insular approach – and there is a need to think about the big picture.
Put the right people in charge of the process.
Success in digital transformation means taking a more nuanced approach to organisational change. Therefore, it’s recommended that your project is led internally by a CWO (Chief Workplace Officer) – a role specialising in connecting the right people to the right opportunities and enforcing key Digital Business Transformation principles.
They will be able to orchestrate the process of Digital Business Transformation, considering each part of your business and how its implemented as part of the whole. It’s a way of moving beyond organisational silos, fully using all the resources needed to deliver success.
Their knowledge can also help you answer some key questions during the planning stage, such as:
- What’s the best approach for my business?
- Where should I start?
- How can I minimise the negative impact on our day-to-day?
- Have I taken into account our physical locations and environments?
- What about the cultural implications?
Get off on the right foot.
Prepare for Digital Business Transformation by developing a total understanding of the entire end-to-end technology stack within your business. This is key to making sure the first step you take is on the right path.
You can initiate this by completing a network health-check, implemented as a structured ‘assessment’ process which reviews each item of technology.
There is also a requirement to consider the future needs of your business. New technologies and processes will continue to adapt and evolve – so you need to make sure your business is prepared.
It’s also important to identify patterns of behaviour and usages in your existing workplaces. A discovery or audit will provide highly insightful data, giving you a much clearer understanding of how your people use your current workspace and what you’re working with.
POLL: The key phases of Digital Business Transformation.
Where is your organisation?
- Don't see the need for Digital Transformation
- Recognise the need for Digital Transformation but not started
- Started to plan for a future transformation project
- Currently implementing a Digital Transformation project
- Just completed a recent Digital Transformation project
- Have successfully transformed all aspects of your business
How do I assess the needs of my organisation?
How do I assess the needs of my organisation?
The completion of assessments is the best way to initiate a quick health check of your tech and prepare for Digital Business Transformation. They should be the first thing you undertake, as it will ensure your project is armed with the right information and facts.
An experienced partner will use their expertise to oversee a full and thorough review of a business’ needs, with services like a Technology Stack Health-check Assessment – just one of many that are recommended as part of a proper analysis.
But remember – it’s important to review all aspects of your business – from desktops and applications, to people, processes, meeting rooms and more.
Create easier conversations.
Assessments provide a great way to present issues that need addressing to the c-suite.
The process will enable your team to identify existing problems with clear facts and figures. And you’ll also gain insight that paints an accurate picture of the current health of your organisation.
Develop a solid game plan.
Assessments help identify the order of priority for your Digital Business Transformation strategy. You might find yourself asking these questions early on:
What should I tackle first?
What impacts on what?
Is there a best practice approach, or is every project unique?
The simple answer to these questions is 'not all businesses face the same challenges.’
Assessments will help you to identify the specific needs of your organisation and the order you should meet those needs, then draw up an effective plan of action.
Set clear objectives.
You can’t determine whether your Digital Business Transformation methodology has been a success or not without clear and well-defined objectives. These will act as the parameters against which you will judge your activity.
Have open conversations about what you are hoping to achieve, set your targets and expectations, and use the data gained from your assessments and audits to piece together a plan of action.
Define the cost.
Cost is an important factor in any business decision – so being confident in the accuracy of your estimations is a vital part of your planning.
Assessments play a crucial role in defining the cost of Digital Business Transformation. You’ll gain a much clearer picture of what will be required for your particular project. This, in turn, will make it much easier to engage partners and suppliers and meet the specific needs of your organisation.
Empower your people, processes and technology.
Our team has used its expertise to help a variety of different businesses with the transformation process – from the delivery of insightful and accurate assessment at the planning stage to the consultancy and management of the transformation project itself.
Not only do they have a comprehensive understanding of the demands of digitisation and the technologies involved. We also adopt a people-first philosophy that ensures your workforce adopts and adapts to Business Transformation in a manageable and meaningful way.
If you’d like to find out any more about how Ricoh can help you transform your business, please don’t hesitate to get in touch using the form on the next page.
POLL: Which of the following is your highest priority for your transformation project?
- Increasing productivity
- Automating and streamlining processes
- Data security and document sharing abilities
- Technology and Cloud adoption
- Efficiencies and cost savings
- Workplace transformation