BUILDING
EMPLOYEE ENGAGEMENT THROUGH HIGH
VALUE WORK

BUILDING EMPLOYEE ENGAGEMENT
THROUGH HIGH VALUE WORK

As well as hampering productivity, heavy administrative loads
and manual processes are impacting workplace satisfaction
and culture.

Alleviating the administrative load of the workforce is key to improving
employee engagement.

By automating workflows, employers can create time for more fulfilling
and purposeful work which improves engagement, makes employees feel
more valued, and boosts workforce morale. Workers are craving investment
in this area; with 69% ready to welcome automation tools that reduce tedious tasks.⁴

Investing in time-cutting automation also allows employees to focus on
more value-add work which has clear benefits to businesses and delivers
greater opportunities for growth.

90% OF EMPLOYEES FEEL
BURDENED BY REPETITIVE
AND BORING TASKS THAT
CAN BE EASILY AUTOMATED³

69% OF WORKERS ARE
READY TO WELCOME
AUTOMATION TOOLS THAT
REDUCE TEDIOUS TASKS

PRODUCTIVITY POTENTIAL

Our analysis in partnership with the Centre for Economics and Business
Research (Cebr) revealed that businesses which implemented automation
software in the last financial year experienced an average productivity
increase of 14%.⁴

With a strategic and well-integrated digital transformation strategy in place,
one that has automated workflows at its core, businesses can provide a competitive employee experience and remain attractive to potential talent. In fact, our analysis
showed that the introduction of automation tools last year corresponded to
a lower employee turnover of 17%, compared to an average of 19% across
other technology options.⁴

BUSINESSES WHICH
IMPLEMENTED AUTOMATION
SOFTWARE IN THE LAST
FINANCIAL YEAR EXPERIENCED
AN AVERAGE PRODUCTIVITY
INCREASE OF 14%

THE INTRODUCTION OF
AUTOMATION TOOLS LAST YEAR
CORRESPONDED TO A LOWER
EMPLOYEE TURNOVER OF 17%,
COMPARED TO AN AVERAGE
OF 19% ACROSS OTHER
TECHNOLOGY OPTIONS

CUSTOMER SUCCESS STORY

Mountains of paper files were part of Mayfair Insurance’s daily load. Thousands of documents had accumulated over the years, as a folder was created for each policyholder. Ricoh’s expertise helped to automate document management processes, allowing employees to immediately transfer all documents to their digital archive, by drag and drop or simple scan functions.

By digitising our workflows, we were able to further standardise
our processes. This has improved our internal work quality and allowed us to respond more quickly to customer requests.”

Peter Ngugi,
Deputy IT Manager at Mayfair Insurance