Ensure your people get the best experience

Supporting your needs

Technology and digital services are critical in business today, so you need a way to guarantee uptime and ensure your people can do their job.

Through our proven service capabilities, we can provide a single point of contact to support your business, making sure the devices and digital services you rely on every day are maintained and optimised to the highest levels of performance.

Enhance the experience you provide to your internal and external customers with a partner that goes beyond Service Level Agreements (SLAs). Our Experience Level Agreements (XLAs) provide a business metric that measures the gap between the experience you are delivering now and the experience you want to be providing.

Read on to learn more…

Unrivalled service with
a local, human touch

As a trusted global partner, we can expertly support your technology and operations no matter where your business is located. In fact, the excellence and the continuity of our customer service specialists have led us to be recognised in Gartner’s Outsourced Digital Workplace Services (ODWS) Magic Quadrant.

In the UK, we have an established service operation that offers nationwide support across a complete portfolio of AV, print and digital IT services. With a UK-based contact centre and over 500 mobile service technicians, we are ideally placed to support your needs – whether your business is large or small.

The partnership with Ricoh is vital to the operation. In today's world there are too many items for any small business to track. Ricoh makes this possible. Our systems are kept current with updates, we have world-class virus and ransomware protection, and we are always looking 12-18 months out to plan better usage of our funds and creating our technical vision."

Manager,
IT Security and Risk Management

"

I love that I can always get in touch with a person when we have questions or need support. The techs are truly dedicated to solving the issues that come up and work hard to make sure that we are happy with the end results. We also have a wonderful Client Success Manager who is a good resource for all our questions about how best to set up our services, and who is also a problem-solver on those rare times when we need something more for tech support.”

COO,
Services Industry

"

Proactive support to
minimise downtime

For repairs and maintenance, we will support your organisation through our service capability and advanced support processes.

We provide on-site and remote support, including specialist triage when issues arise, such as preventative maintenance, and installation services to ensure your technology performs from day one.

Through our online services, we will also handle every aspect of maintenance when devices or services fail, or you need support, from collecting the device to ensuring it’s returned securely to your site.

By choosing Ricoh, you get all the benefits of our global network, and the highest level of supplier partnership available. As a global organisation with a long history of service excellence, we have an aligned approach and a commitment to ensuring you get the highest standard of service.

Ricoh eService makes it simple to manage your Ricoh products online.

Find out more by visiting ricoh.co.uk/eservice